At Pel & Co., we believe that every piece of jewelry should not only be beautiful but also trustworthy. That’s why every gemstone we use is certified and fully compliant with the U.S. Federal Trade Commission (FTC) standards. This means you can shop with complete confidence knowing that your gemstones meet rigorous guidelines for authenticity and quality.
The FTC ensures that all gemstones are accurately represented, properly disclosed, and honestly marketed. This protects you from misleading claims and guarantees that the gems in your jewelry are exactly as described - whether natural or lab grown.

It depends—because your piece starts with you.

At Pel & Co, we don’t work from a mold. Every custom design begins with your story, your vision, and your preferences. That means pricing can vary depending on the materials, design complexity, and stone selection.

The good news? We make it easy to find out. Start a consultation with us—it’s quick, no pressure, and completely free. With just a bit of information, we can typically give you a ballpark estimate right away. From there, we’ll work with you to refine the design, select stones, and finalize the details. Once everything’s clear, we’ll provide an exact quote with no surprises.

Custom shouldn’t be confusing. We’re here to make it simple, transparent, and worth every penny.

The best way to find out? Contact us for a free quote. With just a few details, we can usually give you a ballpark estimate quickly. Once we finalize the design together, you’ll receive a clear, exact price—no surprises, no pressure.

Not the way we do it.

At Pel & Co, we’ve found a better way to offer custom jewelry—by keeping our costs low without ever compromising on quality. We source our gemstones directly, design every piece in-house, and eliminate the traditional markups you’ll find at most jewelry stores.

That means you can have a one-of-a-kind, heirloom-quality piece—for about the same price as something mass-produced and sold off the shelf.

We don’t believe in shortcuts. We believe in smarter craftsmanship, fewer middlemen, and making meaningful jewelry accessible—without the luxury markup.

Most of our custom pieces are delivered within 2 weeks after your design is finalized—but every story is different.

We move at your pace, not ours. Some clients finalize their design in a few days. Others take their time, refining every detail until it feels just right. Either way, we’re with you at every step to make the process simple and personal.

Here’s a general timeline:

Design: As long as it takes to make it perfect

We’ll work together until you say, “This is the one.” Whether it takes a few messages or a few weeks, we’re here for it.

Production: About 2 weeks

Once the design is approved, we’ll handcraft your piece with care and precision. Before we ship it, we’ll send you photos of the finished piece so you can give us the go-ahead.

Shipping:

• US Delivery - 1 to 5 business days depending on shipping method you selected
• International Delivery - Typically 1 week via DHL Express (customs may add a little time)
  

On a deadline? Contact us and we’ll do everything we can to make it in time.

Almost anything! Customize your metal, gemstone size, setting style, engraving, or design an entirely new piece. Whether you want a slight tweak or a completely custom creation, we’ll bring your vision to life.

Every Pel & Co piece arrives in an elegant jewelry box, perfect for proposals, anniversaries, or any milestone worth remembering.

Your order ships discreetly in a plain, unbranded shipping box, so your secret stays safe until the perfect moment.

Every Pel & Co. piece is crafted in the USA by skilled artisans—never mass-produced, always personal.

Simply reach out to us through our Contact Us page and send us a message! We’ll guide you through the process, from selecting gemstones to finalizing your design.

Absolutely.

We offer both lab-created and mined gemstones—and we’re happy to help you choose the right one for your piece. Lab-created diamonds and gemstones are a popular option for those looking for a more budget-friendly or mine-free alternative, without compromising on beauty or quality.

Not sure what’s right for you? We’ll walk you through the options and help you make the best choice for your design, values, and budget.

We offer free standard shipping within the U.S. on all orders. Since every piece is made to order, our production time is just 7-14 days—much faster than the industry standard for custom jewelry! Once your order is ready, shipping takes an additional 3-4 business days depending on your location. Expedited shipping options are available at checkout.

We currently ship within the U.S. and to select international destinations. International shipping rates and delivery times vary by location, and any duties or taxes are the responsibility of the recipient.

Yes! If you need your jewelry sooner, we offer rush production options for select pieces. Let us know your deadline, and we’ll do our best to accommodate. Additional fees may apply depending on the timeline and complexity of the piece.

Reach out to us before placing your order to confirm if we can meet your timeline!

Absolutely! We offer one complimentary resizing within 3 days of receiving your ring. Some designs have sizing limitations, so reach out, and we’ll make sure your piece fits perfectly.

Once we receive your return, refunds are processed within 7 business days. Please note that custom pieces, engraved jewelry, and final sale items are not eligible for returns but may be adjusted or resized depending on the design.

Yes! We follow standard U.S. sizing, but fit can vary based on the ring style and band width. If you’re unsure, we recommend getting professionally measured or requesting our ring sizing guide.