Yes. For select stones from our in-house collection, you only pay for the setting and craftsmanship.

Yes. Our artisans work with you to bring your vision to life—from sketches and inspirations to heirloom-quality jewelry crafted in the USA. You can personalize gemstones, metals, engravings, or create a completely custom piece.

We want your custom personalized jewelry experience to feel as special as the piece itself. Typically, you’ll have your finished design in your hands within 10 days after we finalize everything together. But since every creation is unique, timing can vary. Here’s a simple look at what to expect:

Design: As long as it takes to get it just right

We move at your pace. Some customers find their dream design in just a few messages, while others enjoy refining and evolving their ideas with us over weeks or even months. The important part? Making sure you love it completely.

Production: About 7-10 days.

Once you give us the green light, we bring your design to life with expert craftsmanship, every detail finished by hand. When your piece is ready, we’ll send you photos so you can give it your final approval before it’s shipped.

Shipping: Fast and reliable

For U.S. orders, FedEx, UPS, DHL or USPS shipping, arriving in just 1 to 3 days. For international deliveries, we use DHL Worldwide Express, which usually takes about a week. Occasionally, customs may add some extra time, but we keep a close eye on every shipment until it reaches you safely.

Not necessarily. Pel & Co. creates personalized jewelry directly in-house without traditional markups, so you can own a one-of-a-kind, handcrafted piece made with fine materials at a fair price.

Yes! We offer personalized consultations via phone, chat, or video calls to bring your vision to life. Our experts guide you through gemstone selection, design options, and material choices.

Absolutely! Pel & Co. can incorporate your existing stones or heirloom pieces into your custom design, transforming them into a unique, wearable creation.

Every custom creation at Pel & Co. is as unique as your story, so pricing varies based on the design, materials, and complexity of your vision. Because we craft everything by hand here in the USA - from classic rings to bold, one-of-a-kind pieces that go beyond traditional styles - you can expect a personalized quote tailored just for you.

We work closely with you to find the perfect balance between your dream design and your budget, whether it’s a striking statement piece or a subtle, meaningful treasure. Ready to explore what’s possible? Reach out, and let’s start designing something truly yours.

Yes! Every Pel & Co. custom design is handcrafted in our U.S.-based workshop with expert care and fine materials.

From rings and necklaces to bracelets, brooches, and unique statement pieces, there’s virtually no limit. If you can imagine it, we can craft it.

We want you to feel completely confident and inspired before moving forward—so chatting with our team and exploring design ideas is always free. Often, our designers will create beautiful sketches to help bring your vision to life early in the process.

To move into detailed 3D models and realistic renderings, we ask for a deposit upfront. This deposit is credited toward the final cost of your custom piece. That way, you get a clear, tangible preview of your jewelry before production begins, and you’re fully involved every step of the way.

At Pel & Co., we believe your custom jewelry should shine with stones as unique as your story. That’s why we offer a wide range of high-quality gemstones and diamonds—both natural and lab-grown—with the same standards you’d expect from luxury brands.

From classic diamonds in every cut and clarity, to vibrant sapphires, rubies, emeralds, and rare gems like alexandrite or tourmaline, we’re ready to help you find the perfect stones to bring your design to life. If you have a special gemstone in mind, just ask—chances are we can source it or recommend a stunning alternative.

Our team will guide you through options based on your style, budget, and meaning behind your piece, ensuring your jewelry is truly one of a kind.

We encourage you to be sure before production starts. Minor tweaks may be possible, but significant changes after approval can affect timing and cost. We’ll always communicate clearly along the way.

We understand that custom jewelry is a meaningful investment. Please ask about our payment options—we want to help make your dream piece accessible.

Absolutely. Whether you want to update a family heirloom or recreate a design you love, we’ll work closely with you to bring that vision to life with fresh craftsmanship.

Yes, all diamonds and gemstones are sourced in compliance with U.S. FTC guidelines. Each piece is handcrafted in the USA, ensuring quality, authenticity, and responsible sourcing.

We provide detailed sketches and 3D renderings before production. You approve every step, and once your piece is ready, we send photos so you see it before it ships. Your satisfaction is our top priority.

Yes! We use secure payment methods, and every piece is handcrafted in our U.S. workshop. We offer tracking on all shipments and stand behind our quality with excellent customer service.

We work hard to get it right, and we communicate with you throughout the process. If there’s ever an issue, please reach out — we want you to love your jewelry and will work with you to make it right.