At Pel & Co., every piece of jewelry is handcrafted in the USA with over 25 years of industry craftsmanship. We believe jewelry should last a lifetime, celebrate milestones, and feel effortless to care for. That’s why we offer a comprehensive 1 Year manufacturer warranty, along with optional protection plans for accidental damage.

Lifetime Manufacturer Warranty

What’s Covered:

Our 1 year warranty protects your Pel & Co. jewelry against manufacturing defects. This includes:

• Loose or missing gemstones caused by setting defects
  
• Broken prongs or clasps from craftsmanship issues
  
• Metal breakage due to structural flaws
  

What’s Not Covered:

The warranty does not cover damage caused by:

• Normal wear and tear
  
• Accidents, drops, or misuse
  
• Exposure to chemicals, cosmetics, or harsh cleaning agents
  
• Loss or theft
  
• Repairs made by other jewelers
  

All warranty claims are evaluated on a case-by-case basis by our expert team to ensure quality repairs.

Optional Jewelry Protection Plan

For peace of mind beyond manufacturing defects, Pel & Co. offers an optional protection plan covering:

• Accidental damage (broken stones, bent settings)
  
• Stone replacement due to loss
  
• Rhodium plating refresh
  
• Extended maintenance and cleaning
  

This plan is available for purchase at checkout or within 30 days of receiving your jewelry.

How to File a Warranty Claim

1. Contact Us: Email support@pelandco.com or call our customer care team.
   
2. Send Your Jewelry: We will provide insured shipping instructions.
   
3. Evaluation & Repair: Our expert artisans will inspect your piece and repair or replace it if covered.
   
4. Return: Jewelry is shipped back safely, typically within 3–6 weeks depending on complexity.
   

Pel & Co. communicates clearly at every step, so you always know the status of your repair.

Resizing & Routine Maintenance

• Complimentary resizing within 1 year of purchase
  
• Optional cleaning and inspection for a small fee after the first year
  
• Guidance on how to care for your jewelry to preserve its beauty
  

Why Pel & Co. Warranty Works for You

• U.S. craftsmanship: Every piece made with precision
  
• Transparent & fair: Clear coverage, clear exclusions
  
• Optional coverage for accidents: Because life happens
  
• 25+ years of expertise: Trusted by customers and jewelers alike